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Terms and conditions

RETURNS AND REFUND POLICY

Australian consumer law states that consumer guarantees apply to all products we sell. Many of our products have additional manufacturer warranties which are also relevant and applicable but will never affect your rights adversely under Australian consumer law.

If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 14 days of purchase for replacement or refund of the purchase price (excluding delivery charges). Risk of loss or damage to the goods will not be assumed by us until the item has been received at our warehouse.

Please contact our Customer Service Team, during business hours (AEST), on (03) 9584 2066 or on websales@rogerarmstrong.com.au before returning any goods.

RETURN AUTHORISATION NUMBERS

An official Roger Armstrong Return Authorisation (RA) number is required for all returns, replacement products and refunds. Where a member of our Customer Service team has provisionally determined that a product is defective or a return is warranted, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Roger Armstrong within 14 calendar days of the RA being issued. All Products must be suitably packed in the original, unmarked packaging including all accessories that were originally shipped with the Product. Any missing items will affect the refund amount.

Roger Armstrong reserves the right to charge additional postage and handling charges for product exchanges that are not the result of product defect or our cause.

No refunds or exchanges will be offered for products that have be worn or washed.

No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.

Refunds will only be offered via the original payment method, including credit cards and specifically the original card.

PRIVACY POLICY

This privacy policy refers to the storage and usage of data you provide whilst using our website. Roger Armstrong is completely committed to ensuring that your privacy is protected.

Any information we collect in relation to you is kept strictly secure. We do not pass on, sell or swap any of your personal details with any person or company. We use this information to identify your orders and to personalise your shopping experience with us.

During the order process, Roger Armstrong collects the following information:

We require this information to understand your needs and provide you with a better service.

Please note, we will record your email address if you send us an email. We reserve the right to include your email address as part of our email communications to which you can unsubscribe if you choose.

Cookies sent to your computer last only while you are browsing our website. We do not store any cookies on your computer. Cookies allow us to provide you with a more personalised shopping experience and provide you with a better website by displaying products that you have shown interest in on our product pages.

You can choose to accept or decline cookies by modifying your browser settings.

When you place an order, you agree that we may store, process and use data collected from your orders for the purposes of processing and delivering your Order.

You may obtain a copy of the data held by us concerning you by submitting a request in writing. We reserve the right to charge an administration fee for processing such a request. If you have any concerns or any data held by us concerning you is incorrect, we will correct it upon receiving your written request. Please contact us accordingly and please refer to our Privacy Statement.

SECURITY

We are committed to ensuring that your information is secure. To help prevent unauthorised access to any data, we have put in place suitable procedures to safeguard your information.

When purchasing from Roger Armstrong, your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

SHIPPING & DELIVERY POLICY

Roger Armstrong uses Australia Post and other Independent carriers to deliver products Australia wide. For bulky goods such as furniture, strollers and other bigger items, please email us at sales@rogerarmstrong.com.au as we will quote a delivery charge at time of order and a staff member will contact you to discuss the additional charges.

Orders are dispatched within 5 business days. Shipping times are estimated at between 4-7 business days depending on your location within Australia.

All transactions are processed in Australian Dollars (AUD).

Please contact our Customer Service Team, during business hours (AEST), on (03) 9584 2066 or on websales@rogerarmstrong.com.au with any queries.

Please note that Roger Armstrong is a registered trading name of Tibrock Pty Ltd ABN: 92775428105

Facebook Competition

How to Enter:

1.Tag a parent that could use a Clean Flush in their home.

Prizes:

Winner will be drawn randomly. The tagged friend will receive one (1) Clean Flush potty (thanks to our friends at Roger Armstrong) valued at $79.95 each. 5 in total to be won.

Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.

Entry:

To enter, submit the required information using the designated social platform as indicated in the "How to Enter" section. Entry for the aden + anais Clean Flush give away begins on January 19th , 2018 and ends on January 28th 2018 at 5pm. Giveaway is sponsored by Roger Armstrong: 31/328 Reserve Rd Cheltenham Vic 3192. Phone: 03 9584 2066

Giveaway is not affiliated with Facebook.

Eligibility:

Australian entrants who are 18 years of age or older at the time of entry. Employees and agents of Sponsor, roger armstrong, aden + anais, and their respective affiliates, officers, distributors, agencies, and prize suppliers, and their immediate family members and persons residing in the same household of such employees are not eligible to enter or win.

Drawing:

Sponsor will select one (5) winners at random from all eligible entries. The tagged parent user will be notified by Facebook platform from which they entered and must respond with appropriate shipping information for themselves within two (2) days of notification in order to receive the prize. In the event that a winnerís response has not been received by the sponsor after two (2) days, the prize will be forfeited and an alternate winner may be selected.

Purchase will not increase your chances of winning. No prize substitutions or cash equivalent of prize is permitted except at Sponsorís sole discretion, and then only for a prize of equal or lesser value.

General:

Sweepstakes is subject to applicable federal, state and local laws. Entrants agree to be bound by these Official Rules which are final and binding in all respects. By entering this Sweepstakes, entrants expressly acknowledge and accept the Official Rules. Sponsor has the right to refuse any entrants based on entry methods that are in disagreement of the contest rules and regulations.


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